PAVONE Complaints Management
"ZV-Rekla, a workflow application based on PAVONE technology, reduced personnel and time required for the processing individual customer complaints to more than 40 percent, general efficiency gains are achieved by about 30 percent."
Mr. Stefan Haemmerling, BankenService GmbH
PAVONE Complaints Management solution is an end-to-end solution in handling customer complaint cases. It not only automatically classifies and routs complaints to the most appropriate staff, but it helps people to pinpoint the causes of complaints and resolving issues immediately.
By tightly integrating with back-end business transitions system, once a complaint is landed at the staff workplace, a sophisticated search function is provided to directly locate the reason of a complaint. PAVONE complaints management process is an integrated part of business processes, increasing productivity and gaining customer trust faster.
With future in sight, all customer complaints are automatically archived. This information feeds back to development teams for product and service perfection.
PAVONE Complaints Management solution specifically focused on banking, financial services insurance, and health care industries.
Business Benefits:
- Lower costs – 30-40% savings in administration cost and staff time
- Faster results – 30% faster in searching for causes of complaints
- End-to-end complaints management – from automated routing & classification of complaint cases, to finding out reasons, to processing solutions, to archiving for future product improvement
- High ROI – via the ability of being an integrated solution of daily business transition system
With over 16 years of experience inover 2,500 client projects, PAVONE have gained expertise in human-driven business process management for your business processes perfection.
Further Information:
